1.Q: Do you offer compatible battery products?

A: Yes, we do. We have sufficient battery stock in our European warehouse. We recommend choosing batteries from our partner brands because our battery products use brand-new Grade A cells, offering higher safety and better stability. In addition, we use professional instruments and equipment to conduct charge and discharge tests as well as inverter communication tests on every battery, ensuring that our batteries can communicate properly and remain compatible with mainstream inverters on the market.

2.Q: Do you offer coupons?

A: You can follow our store and become one of our fans. We offer different coupons every month.

3.Q: When will my order be shipped, and when can I receive the package?

A: We will arrange shipment within 48 hours. Delivery within Poland usually takes 3–7 days, while some remote areas in Europe may take 10–15 days.

4.Q: Does the product comply with European market safety and certification standards?

A: Yes, our inverters strictly comply with EU CE, RoHS, and other mandatory certification standards. Some models also have TÜV or VDE certification. You can check the specific certification information on the product detail page to ensure compliance with local electrical safety and environmental requirements.

5.Q: Is the product compatible with common European photovoltaic modules and batteries?

A: Our inverters are designed to be compatible with the voltage ranges of mainstream European photovoltaic modules (for example, 230V/50Hz), and they support various battery types, including lead-acid batteries and lithium batteries. Please confirm your system parameters before purchasing, or contact customer service for recommendations on the most suitable model.

6.Q: Do you provide installation and commissioning guidance?

A: We provide detailed English installation manuals, wiring diagrams, and video tutorials. Please note that in some European countries, the installation of photovoltaic equipment must be carried out by a licensed electrician. We recommend contacting local professionals for assistance.

7.Q: Do you provide a quality guarantee? What does the warranty cover?

A: We offer a one-year warranty. If any component fails due to damage during the warranty period, you can apply for a free replacement. For detailed replacement instructions, please contact our customer service team. A shipping fee of EUR 20–40 will apply.

8.Q: Are you the original manufacturer?

A: Yes, we have been deeply involved in this industry for more than 15 years and have completed many large-scale industrial and commercial projects. At present, we are committed to expanding into the global market.

9.Q: Do you offer small-batch wholesale?

A: Yes. If you have customization requirements, or if you would like to become our local distributor or agent, please visit our official website and contact us.